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Taking a Service & Support Contract with
SoEasy is a very affordable way to receive:
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Free Yearly Upgrades
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Free Support
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Free Training
It also provides peace of mind knowing
that we are available to provide support if and when you need it.
You also receive a free monthly
newsletter with:
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What's new
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Additional Tutorials
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Hints and Tips
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Case Studies
Simply pay a regular fee and keep your
system up-to-date. A contract may actually save you money in the
long run and will definitely increase your knowledge through our
information centre.
Menu
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For terms and conditions please select
this link
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To apply select this
link
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Rates for 2008 are as follows: (all
prices are per month and exclude GST)
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For answers to questions please select
here link
|
Product |
Single User per month excl GST |
Multi
(Up to 3 users) |
| Lite (Cash Book) |
$19.95 |
n/a |
| Professional (Small Business) |
$29.95 |
$39.95 |
| Trades Professional |
$49.95 |
$79.95 |
| My Mechanic |
$39.95 |
$59.95 |
| General Retailer |
$39.95 |
$79.95 |
| Repair Shop |
$39.95 |
$59.95 |
| Salon |
$39.95 |
$59.95 |
| Print Shop |
$39.95 |
$59.95 |
| Club Treasurer |
$29.95 |
$39.95 |
| Service Industry |
$49.95 |
$79.95 |
| Call Centre |
$125 |
$290.00 |
| Manufacturer |
$49.95 |
$79.95 |
| Multi User (up to a 3 user Professional Site) |
n/a |
$49.95 |
| Enterprise (single user) |
$79.95 |
$125.00 |
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Additional Network Licences
(per user over 3 users) |
$9.00 |
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To apply for a service and support
contract please complete this form and submit it.
First payment is in advance and the minimum term
is for 12 months.
Questions Answered
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If we join a
support contract, can I request a modification?
Yes - you must process such a request through the
Modifications section and the terms and conditions of
modifications have to be read and accepted
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2 The speed
of the system is slow if other users are logged on, will a
support contract resolve this?
It is normal for systems to
slow down as a result of, larger data files accumulated through
the use of the system, PC degradation, additional applications
loaded on to your PC's and lack of maintenance
Speed issues
are due to a large number of things and support technicians do
not provide hardware or maintenance support. The issue of
maintenance is covered in many resources and a competent
technician could use the resources for tracking down any issues
and resolving them at your site.
Our methodologies may be quite different than your local
technician so the resources are invaluable.
Our resource center available to support contract clients can
offer assistance at resolving speed issues plus we have
affordable services that can review your site and make
suggestions.
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Can we dial
calls direct from call centre (not using phone)
This is not a current feature and would be a modification.
See the
Modifications section
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If we purchase a support contract can we have Multiple
identities for invoices and statements
This is a
feature in a different version to the one you currently have and
so you would need to purchase the upgrade. There are over 28
different versions of SoEasy. Multiple Identities is an add on
module.
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Will
SoEasy work with Vista?
Yes.
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What is the cost of a monthly contract?
Please see the rates quoted above.
Can we pay for support on Bartercard?
No
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Services