To perform this maintenance process:

If on a network version of SoEasy, make sure everyone is logged off SoEasy

1. Take a backup
2. At "The Front Company Menu"
   1. Select "Maintenance"
   2. Select "Reorganise Files"
   3. Select your company
   4. Select OK

For a thorough maintenance process please review the following:

We have made a series of Video Tutorials to help you learn how to maintain your PC!

If you would like your computers and software to operate efficiently and with minimum problems you must maintain your system regularly.

Failure to do so can cause many different types of problems which in SoEasyAccounting's case, could result in:

• Data loss
• Corruption of Files
• Failure of complex procedures
• Failure to load
• and frustration

We have established this quick guide to help you keep your system in good working condition.
We suggest that you print a copy of this page and use it as a guide.

The video tutorials provide below will provide an excellent overview of the topics and will help you master the techniques.

If you would like assistance to perform the maintenance routines, please select this link to book a service.
Book a service

IMPORTANT!

Never delete the DATA directory inside SoEasy unless you have a verified backup of the directory and all it's files. This may seem obvious but it has been know to happen on purpose in an effort to tidy up the PC.

Things To Do

These resources are just information to assist in specific issues and are not part of the maintenace routine

Additional Information

Undelete Utility

Audio Test

Windows 2000 Error messages

In this session there are

*Further analysis is underway on these utilities.

Important Issues!

Many people are running LimeWire on their systems. Its a music download and sharing function. It is the sharing function that is the issue. A folder is set on your PC where music is stored. This folder is made available to all other users using LimeWire. Suddenly someone is downloading music files off your PC. Not a good performance scenario. Remove it.

1. Check the Trash icon for the deleted files
2. Use the Restore Point function (Accessories - System Tools - System Restore)
3. Use an undelete utility

Try this utility

http://www.officerecovery.com/freeundelete/download.htm

Snipped from a Tech Support reply pertaning to the same issue, it may help you get started:

The first thing I would suggest is to check for the availability of updated drivers for your video and sound cards. Having outdated drivers can cause conflicts within Camtasia Studio and is the leading cause of problems with the display of the Timeline.

A couple of other things to check that might be the root of the problem:

1. You should be running the current version of Microsoft's DirectX technology. You can check your DirectX version by running 'dxdiag' from the Start>Run menu. This will launch the diagnostic tool for DirectX which lists the version near the bottom of the first screen. You can download DirectX 9 from the following URL: http://www.microsoft.com/windows/directx/default.aspx

2. You may need to turn off the hardware acceleration. If your version of DirectX is up to date, disabling the hardware acceleration may resolve this issue. To disable graphics hardware acceleration globally for all applications, right click on your dekstop and select Properties > Settings > Advanced > Troubleshoot, on then slide the Hardware Acceleration slider to None and click Apply > OK.